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Service Department Opportunity

We’ve all heard the forecasts: new vehicle sales are slowing, and the latest predictions for 2018 are that sales may drop to 16.7 million vs. an estimated SAAR of 17.1 million this year.

I suppose weakening demand could be interpreted as bad news, but a 2.3 percent drop in sales is hardly going to cause any dealers to tighten their belts. Still, if your business isn’t growing, it’s shrinking, and who wants shrinkage? If you’re not growing and defending market share, someone else is.

The good news is you don’t have to rely on new vehicle sales demand to grow your business. Do me a favor and walk over to your service department. Stand there and listen for a moment. That knocking sound you hear is opportunity. Read More

Fixed Operations at DigitalDealer22

Profit-generating strategies for fixed operations has been a hot topic for auto dealers this year. As dealers from the across the United States poured into Tampa for Digital Dealer 22 – the premier automotive retail industry event of the Spring – ELEAD1ONE’s all-in-one core platform GRAVITY and the company’s award-winning service drive technology, Service1One, topped the list of dealership software to watch.  If you weren’t able to join us, here are three things you won’t want to miss:

1. Turn Your Service Drive Into a Profit-Generating Machine

Profit-generating Service Drive Technology

The ever-energetic Bill Wittenmyer provided solid, actionable approaches to help dealers take their service customer experience from average to AWESOME with video and mobile technology.  The highly sought after automotive retail expert and partner at ELEAD1ONE helped kick off day one of the three-day event with valuable insights on leveraging technology to streamline the experience in service and grow customer retention.  Attendees received valuable advice on:

  • How to identify and fix problems in service and parts operations
  • How to create the most efficient, streamlined service experience
  • How to develop effective marketing processes and build lasting customer relationships

Click here to download Bill Wittenmyer’s full presentation.

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