Exclusive: CBT News' Jim Fitzpatrick sits down with Bill Wittenmyer of ELEAD1ONE at the National Auto Dealer Association Convention and Expo. Hear why ELEAD1ONE partner Bill Wittenmyer believes CRM alone is only one part of creating the ultimate customer experience and why dealer's say the shift in technology to a centralized platform for their marketing, sales, and service efforts has been a long time coming.

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