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CONTACT CENTER
AUTOMOTIVE BDC – CALL CENTER

Automotive BDC – Call Center

Our success rate generating appointments, leads and custom follow up processes proves why more industry leaders, original equipment manufacturers (OEMs), top dealers and dealer groups trust us with their most valuable asset… their customers!

The ELEAD Call Center was established and built right here in the United States to fulfill the auto industry’s growing need for an independent third-party to execute customer satisfaction surveys. A company that could dedicate the time to successfully contact customers and provide auto dealers valuable customer feedback and information. By year-end, the ELEAD Call Center had evolved into a leader in the customer retention field serving several thousand dealers across the US and Canada.

Throughout the years, ELEAD1ONE has invested heavily in the call center facility, technology, people, and training to become the nation’s #1 automotive-only virtual BDC. and the industry’s leader in call center innovation.  With its fourth expansion, the ELEAD Call Center staffs over 1000 live call specialists who are trained by the industry’s best and brightest automotive retail experts who provide continuous coaching on targeted campaigns, call scripts and techniques that drive successful results for clients.

ELEAD1ONE Contact Center: Outperforming the Industry in 2016

10,000,000

Total Records

40,000,000

Total Non-autodialed Calls

3,000,000

Completed Surveys

200,000

Appointments Set

ELEAD Virtual BDC

ELEAD Virtual BDC brings the power of the largest and most experienced automotive-only call center technology to provide your dealership with the best outbound and inbound call packages proven to increase sales, service and profits.

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ELEAD Chat

ELEAD Chat delivers complete inbound and outbound chat management and fulfillment that supports both your sales and fixed ops departments. ELEAD Contact Center agents engage in chat with dealership customers to generate more quality leads, appointments and service.

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  • Inbound BDC Back Stop
  • Outbound BDC
  • Internet Customized to Insta-call or Long-term Follow Up
  • Equity and Data Mining
  • Service: Defector Prevention (Exclusive)
  • LVT 30-second Informational
  • Live Chat Management
  • Integrates with Any CRM System
  • Streamline Unfulfilled Work Plan Tasks
  • Accurate Real-time Reporting
  • …And much more