Tag Archives: Automotive Call Center

Mishandled Calls at Dealership

When you call a business to seek assistance or information, what irritates you the most: the seemingly impossible chore of navigating phone trees to get to a live person; the options that are irrelevant to you; or the fact that, when you do get somebody, they’re the wrong person and have to transfer you?

Probably all of them! Well, the same is true for your customers. What do they experience when calling into your dealership? Do you even know?

Phone Processes, People, and Technology

Sadly, many dealers place far too much faith in their phone processes, people and technology. Just because your dealership has call monitoring doesn’t mean your customers are well cared for. In fact, those calls may not even be listened to — except, perhaps, at the end of the month when a manager is scrambling for those few extra units to close the month.

Like any technology, just because you pay for it doesn’t mean it’s getting used. The fact is, if you’re not using it, you’d be better off with no automated phone system and a simple receptionist. Why? Because then your customers could at least talk to a live person.

What do you think customers do when they get irritated because they can’t talk to someone at your dealership? They hang up and call your competitor!

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Listen to a recording of Auto Dealer Live’s BDC Boardroom with Bill Wittenmyer of ELEAD1ONE, Tom Stuker, Alan Ram and Sean V. Bradley.  You don’t want to miss this passionate discussion between these four industry experts on BDC best practices, hiring philosophies and strategies behind moving our industry into 2015.  Rumor has it that BDC Boardroom Part 2 is in the works!

 

1/30/2014
ELEAD Virtual BDC and ELEAD CRM both honored with distinguished AWA Awards during the annual ceremony that took place just prior to the 2014 NADA Convention and Expo in New Orleans

The 2014 Automotive Website Awards are filled with products and services to make any dealership run smoother. Leading provider of virtual BDC, CRM and full retail solutions to automotive dealerships, ELEAD1ONE, was named the winner of the 2014 AWA CRM Superstar and Marketing Read More

1/24/2014

ELEAD1ONE Receives “Top Rated” Awards for Dealer Satisfaction in the CRM, ILM and Owner Marketing Categories

January 24, 2014 – ELEAD1ONE is the recipient of  “Top Rated” CRM, ILM and Owner Marketing awards in the fifth annual DrivingSales Dealer Satisfaction Awards, presented at a special event today in conjunction with the 2014 National Automobile Dealers Association (NADA) Convention & Expo. Read More

Bill Wittenmyer interviews with CBT News about enhancements to ELEAD CRM mobile app, ELEAD Virtual BDC‘s 4th expansion and new releases for the upcoming NADA 2014.  ELEAD Mobile takes customer communication to the next level for auto dealers with enhanced tools for better information gathering, improved follow up processes and a more effective communication platform.  The  leading auto dealer call center, ELEAD Virtual BDC, has grown once again!  This 700-seat automotive business development center delivers the industry’s top dealers, dealer groups and OEMs unmatched results in customer lead generation, appointment setting, follow up and retention. Stay tuned for exciting new releases in the upcoming NADA 2014!

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