Tag Archives: automotive leadership

Bill Wittenmyer reveals 5 Tips Managing Dealership Teams

When you’re responsible for managing employees, it’s important not to slip into a habit of managing with emails. Your employees are your team. Imagine if a football coach emailed a game plan to his players instead of reviewing it with them in person. It’s hard to get excited or motivated when you’re simply reading words.

In psychology, it’s generally agreed that 55 percent of communications is body language, and 38 percent is the tone of voice.  Only seven percent of communication lies in the actual words we say.  Emails and text, although incredibly useful for many reasons, are pretty ineffective at conveying emotion, clarifying strategies and for making sure your team members are all on the same page. A single two-sentence email can be interpreted in several ways.

Most managers know this, of course. They hold weekly meetings to discuss numbers, goals and strategies. In addition to the requisite meetings, I recommend a few best practices to help build a strong team bond: Read More

Better Performing Sales Teams

In my lifetime I have visited hundreds of dealerships. I have seen sales teams that are crushing it and sales teams that are performing dismally. Over time, I have noticed common denominators in both groups. I won’t bother sharing what those are for the latter group because a dismal performance is not something you want to emulate.

However, for the first group — the ones crushing it — the common denominator boils down to empowerment. The most successful dealerships empower their salespeople with these three tactics: Read More

Communication_glue_teams_together

One very important thing some leaders fail to realize is that communication is the glue that holds teams together. Too often managers get so caught up in administrative tasks, reports and other duties they tend to ignore their team. As a result, team members feel left out and ignored, perhaps even unimportant.

And, while that same manager can send a million emails, text messages, Slack messages, and every other form of communication available using today’s digital technology, their team can still feel left out and disconnected, regardless of how many messages are sent. Read More

ELEAD1ONE at WIA 2017

Bill Wittenmyer, Partner at ELEAD1ONE, will be among an impressive lineup of automotive industry leaders providing keynote addresses at this year’s Women in Automotive Conference. Wittenmyer, a 20-year veteran of the automotive retail industry, will share his unique insights on navigating your team through the ever-changing preferences of the consumer. Whether you are a Dealer or Vendor, Manager or Sales team member, the lessons taught in this informative keynote apply for life in and outside of the showroom.

Wittenmyer at 2017 Women in Automotive Conference

Keynote: Disrupting Change: Creating a Culture of Resilience | July 9, 2017 | 4:25 p.m. Eastern | Orlando, Florida

Wittenmyer at 2017 Women in AutomotiveIf change is the only constant, then agility is paramount to successful leadership. With the automotive industry in flux, traditional strategic planning is no longer enough and tomorrow’s leaders are already building a culture of resilience. In this informative keynote session, Bill Wittenmyer outlines successful strategies for adapting to changing trends in consumer habits, shifts in legislation and innovative technology in the automotive industry.

You’ll better understand how to:

Identify current obstacles and challenges in our industry and ways you can overcome them

How to adapt your processes around disruptive technologies.

Championing customer experience and adopting cross-channel communication strategies to interact in a manner consumers prefer.

To learn more about Bill Wittenmyer, follow Bill on LinkedIn or Twitter @Billythekidwitt

Demo GRAVITY and Service1One

Get a VIP Demo of ELEAD1ONE’s GRAVITY core platform and the Service1One Customer Retention Suite are available.  To reserve your time, please drop us a note here with your preferred day and time.

About the 2017 Women in Automotive Conference

Founded in 2014, the Women in Automotive Conference has quickly grown into one of the premier events in the automotive community.  As a co-sponsor of the yearly event, ELEAD1ONE shares in the mission in facilitating the hiring, training, mentoring of women in automobile dealerships. The three-day event provides a great forum for discussion, and debate of issues surrounding diversity and leadership. Network and learn from some of the industry’s forward-thinking leaders and vendors in the automotive retail space today.

In our May 2017 Dealer Tip of the Month, Street Volkswagen General Manager John Luciano reveals how much of his visibility with his team is attributed to his adoption of daily walk around leadership. The workday walk around concept, now synonymous with “an up-close and personal” corporate management style,  has roots in the early days of technology giant Hewlett-Packard. John began practicing the art of workplace wandering in the 1970’s. “For me, it started with a guy named Lou Tice that came out of the Pacific Institute and did just a great deal. Lou and some other guys brought up a deal called ‘Management by walking around.'”

What is Walk Around Leadership?

The heart of the management style is pretty simple. It’s randomly wandering through each of your dealership’s departments to check in with employees in their primary work environment throughout the day. Read More