Tag Archives: Virtual BDC

Chat solutions on your website will generate incrementally more leads, as we well know. But that doesn’t give you a clear answer on how you can arrive at those lead increases. There are essentially two types of products in chat services; Managed and Self-managed. While hybrid models are available in the marketplace, it is this debate that spawned the existence of reception services or BDC backstop services.

Read More

As automotive shopping habits are evolving, so are communication and technology. In this workshop, Bill Wittenmyer of ELEAD1ONE discusses how dealerships can use a high-level of consistent phone engagement to influence today’s car shoppers and drive a higher level of sales, service and retention.  Dealers can implement these actionable and measurable learnings for immediate increases in sales and service revenue, customer loyalty and market share.