The integrated media company, TMC has named Elead as a 2020 Contact Center Technology Award winner, presented by CUSTOMER magazine. Elead is honored for its automotive BDC platform and its commitment to lead the industry in innovative BDC hardware, software and product solutions to help create a satisfying customer experience.

For over three decades, Elead has been the leading provider of strategic BDC solutions serving automotive retailers throughout North America. Specializing in inbound and outbound phone call, email and text message communication strategies, Elead offers access to more than 600 experienced agents and BDC services tailored to its clients’ business needs. Elead live agents work as an extension of the dealership to connect with auto consumers and gather data needed for sales, service and growth opportunities.

Elead BDC campaigns include custom variations of inbound call handling, outbound follow up, business development management, appointment management, internet follow-up, customer satisfaction and reputation management.

As consumer expectations for auto retailers evolve, Elead continues to innovate its BDC solutions to help dealers stay competitive and gain market share through improved communications strategies such as:

• Connecting with consumers using the highest standards of professionalism, quality control and cost management to engage in more productive conversations, provide instant feedback and create a better overall experience.   
• Using experienced agents extensively trained to understand every campaign, the best time to engage consumers and the most effective ways to gather information to accelerate conversions.
• Improving dealership BDC performance and productivity with 600+ additional resources that use state-of-the-art technology to manage flexible campaigns supporting nearly any business scenario.
• Aligning a client’s BDC programs with business goals to improve organizational efficiency and support the business growth plan while controlling costs and profitability.

The 15th Annual Contact Center Technology Award, presented by CUSTOMER Magazine, honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries.