Outbound BDC

Create, grow and nurture your customer relationships so you can increase conversion and close more business.

Does your staff have all the time they need to devote to both customer follow-up and lead generation?

How would your dealership grow if you had a BDC full of experienced salespeople that can capture new leads, drive fresh opportunities and develop customer relationships?

Are you generating enough leads?

Outbound campaigns are a strategic powerhouse that can produce long-term lifts in sales volume. Have confidence that calls are being persistently made and will turn into more leads for your staff.

Is your staff capturing complete customer data?

Incomplete customer data can be a major hindrance in closing sales. How many more deals could you close if you captured more complete customer records?

Can you respond faster than your competition?

Today’s always-connected consumer expects lightning-fast communication. Can you immediately engage with their inquiries and open conversations before your competition does?

automotive call center outbound agents

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How can outbound BDC services make a difference for your dealership?

Do you get actionable feedback from your customers?

Using third-party services for follow up allows customers to give objective feedback on their experience. With proactive outreach, you can solve issues before it affects your CSI score, ends up as a bad review or costs you a customer.

Is high turnover or the cost of training slowing you down?

It’s hard to keep your best BDC team members happy, and even harder to find and train new ones. How much money would you save if you could outsource the heavy lifting while still driving personable sales through warm handoffs?

Does your staff have the skill to drive conversations?

Make sure your calls are handled by a dedicated and experienced team that can reach out to customers at the right time with the right message, closing appointments and deals – from hot leads to completely cold customers.

What if your staff is great – they just need a little bit of backup?

Taking a hybrid approach to your dealership BDC services can give your team some much-needed help with performance. Incorporating an outsourced BDC can double or triple your chances to connect with customers. You can help reduce missed calls and remove informational or scheduling conversations from your team’s plate, while still giving them warm transfers at the perfect time to close business.

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Testimonials

"Elead does a wonderful job of taking care of our customers. Their call center agents are provided with call guides and training, providing a consistent experience to our customers day in and day out, which is important."

- Fred Bartholomew
Gettel Automotive Group.

"Elead BDC significantly increases our floor traffic and be-backs. With Elead, we're able to retain more customers and increase market share."

- Ethan Rossignol
DARCARS Toyota of Silver Spring

Dealer Resources

The Pros and Cons of Internal vs. External BDC

When calls are being mishandled or not getting made, it’s time to consider outsourcing to a BDC.

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3 Metrics to Measure Automotive BDC Performance

If you’re not sure whether a virtual BDC can provide ROI, use these metrics to measure performance.

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5 Outbound Call Campaigns that Deliver Results

Outbound call campaigns are highly effective for motivating customers to take action. Are you taking advantage?

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