Elead Receives 2015 CUSTOMER Contact Center Technology Award
Elead Contact Center honored for improving customer service and communication technology
ATLANTA, GEORGIA (JULY 27, 2015) — Elead, the leader in automotive customer contact management, CRM and dealership software announced today that TMC, a global, integrated media company, has named Elead Contact Center as a 2015 CUSTOMER Contact Center Technology Award winner presented by CUSTOMER magazine.
“We are honored to receive the 2015 Customer Contact Center Technology Award,” stated Bill Wittenmyer, Partner of Elead. “The Elead Contact Center bridges the gap in all communication channels between automotive retailers and their customers. Winning such a prestigious award solidifies our commitment to helping dealers improve the customer experience through better communication and technology that has evolved with consumer’s shopping patterns.”
Trusted by over 7,000 of the top automotive retailers, the Elead Contact Center specializes only in automotive, and tailors communications strategies to completely manage the customers’ journey. From shopping and lead generation to purchasing and retention, the award-winning platform gives dealers the power of the largest, most experienced and affordable automotive customer contact facility in today’s market. Best of all, it integrates with ANY CRM system to provide dealers customer feedback and information through a real-time, cloud-based alerting system.
“Congratulations to Elead for being awarded a 2015 CUSTOMER Contact Center Technology Award. The Elead Contact Center has been selected for demonstrating innovation, quality, and unique features which have had a positive impact on the customer experience,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize this achievement.”
This tenth annual Contact Center Technology Award, presented by CUSTOMER Magazine, honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries.
Results of the 2015 CUSTOMER Contact Center Technology Award will be published in the July/August edition of CUSTOMER Magazine.
Six of the top ten dealer groups have chosen to partner with Elead, the most intelligent and intuitive dealership software available in today’s automotive market. Elead helps dealers achieve unmatched results in increased sales and profit, lead generation, customer communication, sales process, retention and complete lifecycle management across all departments. The company’s automotive-only customer contact management center and CRM are the foundations of their unique dealer-focused suite of products and profit-building strategies. No other company in the industry has the resources or ability of Elead to maintain a 100 percent focus on training, teaching, and support after the sale. For more information, visit our Website, like us on Facebook, YouTube or follow us on Twitter.
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit https://www.customer.tmcnet.com.
TMC is a global, integrated media company that supports clients’ goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, IoT Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world’s leading business technology event, as well as industry events: 2015 Connecticut Mobile Summit; Asterisk World; AstriCon; ChannelVision (CVx) Expo; DevCon5 – HTML5 & Mobile App Developer Conference; Drone Zone 360; IoT Evolution Conference & Expo; IoT Evolution Developers Conference; IoT Evolution Fog, Analytics & Data Conference; IoT Evolution Connected Transportation Conference; IoT Evolution Connected Home & Building Conference; MSP Expo; NFV Expo; SIP Trunking, Unified Communications & WebRTC Seminars; Wearable Tech Conference & Expo featuring Fitness and Sports Wearable Technology (FAST) Expo; WebRTC Conference Expo; and more.
For more information about TMC, visit www.tmcnet.com.
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