The DrivingSales Executive Summit (DSES) is the leading automotive retail industry venue for progressive auto dealers, the event where the industry learns from experts within the industry and beyond to drive automotive retail forward.  Join prominent business and marketing luminaries in influencing the direction of automotive retail.

ELEAD1ONE Partner to Lead Breakout Session

Secrets to Building a Top-Performing Service BDC

October 23,  4 p.m.  Room: Cezanne 1, Bellagio Hotel and Casino

There’s no denying it..today’s dealerships are more challenged than ever by the growing demands made on BDCs to keep an open line of communication with customers. If you haven’t taken a hard look at your Service BDC and customer communications strategy, then you are losing market share and revenue.  In this eye-opening session, Bill Wittenmyer will provide dealers a roadmap on how their service BDC can go from AVERAGE to TOP-PERFORMING.  Attendees will also receive compelling tips, processes, and strategies that can be leveraged immediately to improve the culture in their fixed operations and drive higher customer retention and loyalty.

 Attendees will also learn:

• What traits to look for in a good BDC Agent, and how to keep them. 
• How to increase productivity for underperforming BDC activities.
• Tips for improved leadership, procedures, and expectations/results.

Don’t miss this informative breakout session with one of the leading experts in the automotive retail industry today.  To register for the event: https://www.drivingsales.com/dses/