Total shop efficiency with communication tools that improve service
repair approvals, customer experience, and revenue.
  • Electronic Multi-Point Inspection Process
  • Interactive Customer Approvals
  • Improve Shop Efficiency

The Ultimate Service Experience and Customer Retention Platform

Keep your shop performing on a level you never thought possible with the ELEAD Service Shop technology. Total efficiency, improved consistency, and productivity will set your service department apart from the competition. A powerful, electronic inspection process ensures every vehicle gets a multi-point inspection on every visit, and technicians are able to provide reliable results for owners.

Internal, shop-wide communication tools speed up the customer approval process and make sure the entire service team stays on the same page – from the advisor and technician to parts. No more running back and forth between the service bay and parts, wasting time for staff and customers. No more bottlenecks; your service team will know exactly what needs to happen next.

Our dealership service multi-point inspection and shop management tool integrates with the ELEAD Service Platform fully, including the online appointment scheduler, service lane app, automated service marketing, and advisor training programs.

  • Customized electronic multi-point inspection sheet on mobile or desktop
  • Increase productivity with instant parts requisition from the service bay
  • Speed up the approval process through chat, text, or email internal communication
  • Capture 100 percent of declined service repairs
  • Manage and track RO routing, utilization, and progress through an easy-to-use shop dashboard

Customer Experience

Miscommunication and inaccurate estimates are the leading causes of unhappy customers and declined service recommendations. A transparent process builds customer trust and loyalty to your service department, our dynamic presentations of recommended services use the prices you set and instantly adjust as services are added and removed, so you are always accurate.

And, what if your recommendations were paired with informative videos of the needed repair? The wait is over. With ELEAD Service, you can deliver powerful MPI forms to the customer with videos showing the vehicle and item(s) needing the repair work. Delivered by text message or email with a customer approval call-to-action provide the exact tools needed to achieve the highest rate of approvals quickly and without technicians ever having to leave their stall!