Automotive Service Follow Up

Smart Service-marketing Increases Transactions & Loyalty

The Ultimate Customer Retention Program for Auto Dealerships

Timely and effective follow-up techniques are critical to building customer relations and generating additional business opportunities. AutoPilot works for you to help recapture deferred service and maintenance recommendations and make sure your customer’s experience measured up to your high standards. Marketing communications are op-code specific so the right message with the right incentive or coupon is sent every time.

Autopilot uses a blended communication approach of live calls, text, emails, direct mail, and IVR to make sure you have every advantage in connecting with customers how they want to communicate and when the greatest impact occurs to motive service use and create better sales opportunities. Transparent reporting and analytics ensure you have the right information for better decision-making and higher ROI.

  • Customizable incentives and coupon offers
  • Immediate follow-up with abandoned appointments
  • Maintain accurate customer information with data verification and vehicle ownership confirmation
  • Customer survey feedback and brand management
  • Long-term customer retention with improved CSI and brand loyalty