Blog

Read what the experts have to say about everything from CRM to auto retailing and more.

How to Make KPIs Less Boring

How to Make KPIs Less Boring

Process — We all know it’s important, yet time and again we see salespeople skirting the process in hopes of finding a shortcut to success. Then they wonder why they aren’t successful.

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Reclaiming Missed Opportunities in Service

Reclaiming Missed Opportunities in Service

Many dealerships are trying to do more with less — specifically fewer employees.

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sales

Recovering Missed Opportunities in Sales

I recently purchased a car for my daughter.

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Supercharge Your CRM Use

Supercharge Your CRM Use

The theme song to the classic sitcom "Cheers" states that “sometimes you want to go where everybody knows your name.” This is especially true when

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Four Tips for a Multichannel Marketing Strategy

Four Tips for a Multichannel Marketing Strategy

Newspapers and TV are the traditional giants of a dealership marketing strategy. But relying solely on these two channels constricts your reach.

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do

Texting Do’s and Don’ts at Your Dealership

What’s the most iconic noise of our time? I’d argue it’s the text message alert sound associated with the iPhone.

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The Train Game is More Important Than Ever

The Train Game is More Important Than Ever

The car business has come a long way in many areas, but employee retention is not one of them. Turnover in the Sales department is still high.

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Pushing the Fixed Ops Needle Forward

Pushing the Fixed Ops Needle Forward

In the auto industry, it’s pretty much a given that process = profits. When employees follow your dealership’s established processes, profits will follow. But how do you know if employees are following processes?

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How a CRM Can Help Dealers Meet and Exceed Pre-Pandemic Growth

How a CRM Can Help Dealers Meet and Exceed Pre-Pandemic Growth

A new report from eLEND Solutions shows 80% of dealers surveyed fast-tracked adoption of digital retailing tools due to the pandemic.

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How Used Car Dealers Can Benefit from CRM Software

How Used Car Dealers Can Benefit from CRM Software

If you’re like most independent dealers, you loaded up on used inventory during the first few months of the pandemic.

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