How to Make KPIs Less Boring

Process — We all know it’s important, yet time and again we see salespeople skirting the process in hopes of finding a shortcut to success. Then they wonder why they aren’t successful.

NADA 2019 Recap: Hot Trends and Takeaways

Did you miss the show? Here are some of the biggest highlights from NADA 2019.

5 of the Most Popular Topics in Automotive Retail in 2018

We’ve gathered the highlights and curated a list of what we learned in 2018.

New Smyrna CJD Aims to Double Service Revenue

New Smyrna CJD moved into a new facility built with the service customer experience in mind.

7 Coaching Tips for High Performance Teams

Let’s face it, sales training is usually boring for everyone involved – but it doesn’t have to be.

Do you have “Only Person in the World” Disease?

Recently I was waiting in line at an airport, along with hundreds of other travelers.

The Crazy Professor and Customer Expectations

One of my college professors was famous for a crazy stunt that he pulled every semester.

If I Out Call You, I Will Out Connect You

Sales is a numbers game. You need to make more phone calls to get more appointments.

The Dirty Truth About Your Automotive CRM Data

If you haven’t cleaned your Automotive CRM customer database recently, it could be costing you revenue.

Leadership in Fixed Operations – The 10 Percenters

Name a business, any business. The best leaders in that business clearly define a process for their team.

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