3 Digital Retailing Mistakes that Cost You Customers

Having online shopping tools doesn’t guarantee success. It's crucial to evaluate your processes to ensure you are providing the online experience customers want.

Increase Lease Penetration Rates to Combat Shrinking Profit Margins

As profit margins continue to shrink on new vehicles, what’s your strategy to make up that lost profit?

4 Ways You Can Improve Inbound Phone Performance

You need to start dedicating time to phone handling skills for your dealership.

How to Avoid The End-Of-Month Crunch

Think of what your numbers would look like if you could create a sense of urgency all month long.

[Webinar] Straight Talk: BDC Strategies to Grow Your Business

It’s critical to understand the key metrics for measuring and improving BDC performance.

Do What Others Won't

In an era when new vehicle margins are razor thin, it’s difficult to compete on price alone. The good news is you don’t have to.

Successful People Prepare Before Opportunity Knocks

This editorial appeared in the April 2017 edition of

3 Metrics to Measure Automotive BDC Performance

If you’re not sure whether a virtual BDC can provide ROI, use these metrics to measure performance.

How to Prepare Your Auto Dealership for Digital Retailing

83% of consumers want to do one or more steps of the purchase process online. Is your dealership ready to compete?

How to Interview Salespeople

This article first appeared in the February 2019 issue of

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