Blog

Read what the experts have to say about everything from CRM to auto retailing and more.

Automotive CRM Mobile

5 Tips for Selling in a Mobile-First World

Use your mobile app to help your staff build trust while saving the customer’s time.

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Automotive Service Revenue

New Smyrna CJD Aims to Double Service Revenue

New Smyrna CJD moved into a new facility built with the service customer experience in mind.

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7 Coaching Tips

7 Coaching Tips for High Performance Teams

Let’s face it, sales training is usually boring for everyone involved – but it doesn’t have to be.

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Automotive Leadership

Do you have “Only Person in the World” Disease?

Recently I was waiting in line at an airport, along with hundreds of other travelers.

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The Crazy Professor

The Crazy Professor and Customer Expectations

One of my college professors was famous for a crazy stunt that he pulled every semester.

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If I Out Call You

If I Out Call You, I Will Out Connect You

Sales is a numbers game. You need to make more phone calls to get more appointments.

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The Dirty Truth About Your Automotive CRM Data

The Dirty Truth About Your Automotive CRM Data

If you haven’t cleaned your database recently, it could be costing you 12% in lost revenue.

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Leadership in Fixed Operations

Leadership in Fixed Operations – The 10 Percenters

Name a business, any business. The best leaders in that business clearly define a process for their team.

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How to Handle Inbound Sales Calls

How to Handle Your Inbound Sales Calls

When a customer calls your dealership, most times you’ve got one shot to get it right.

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4 Tips to Capture More Declined Services

4 Tips to Capture More Declined Services

What would recapturing declined services mean to your dealership's bottom line?

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