Blog

Read what the experts have to say about everything from CRM to auto retailing and more.

Dealership Desking

A Guide to Desking for Maximum Profit

To build trust and deliver profits, let your salespeople take more control of the desking process.

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Automotive Leadership

Do you have “Only Person in the World” Disease?

Recently I was waiting in line at an airport, along with hundreds of other travelers.

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The Crazy Professor

The Crazy Professor and Customer Expectations

One of my college professors was famous for a crazy stunt that he pulled every semester.

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If I Out Call You

If I Out Call You, I Will Out Connect You

Sales is a numbers game. You need to make more phone calls to get more appointments.

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The Dirty Truth About Your Automotive CRM Data

The Dirty Truth About Your Automotive CRM Data

If you haven’t cleaned your database recently, it could be costing you 12% in lost revenue.

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Leadership in Fixed Operations

Leadership in Fixed Operations – The 10 Percenters

Name a business, any business. The best leaders in that business clearly define a process for their team.

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How to Handle Inbound Sales Calls

How to Handle Your Inbound Sales Calls

When a customer calls your dealership, most times you’ve got one shot to get it right.

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4 Tips to Capture More Declined Services

4 Tips to Capture More Declined Services

What would recapturing declined services mean to your dealership's bottom line?

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The Benefits of Multi-Bureau Pulls

The Benefits of Multi-Bureau Pulls: Fund the Best Deal for Customers

Even a 10-point range can mean the difference between a Tier 1 and Tier 2 credit score.

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Lead Generation Never Stops

Your Lead Generation Should Never Stop

Build lead generation and follow-up processes into your culture to maximize potential.

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