How a CRM Can Help Dealers Meet and Exceed Pre-Pandemic Growth

A new report from eLEND Solutions shows 80% of dealers surveyed fast-tracked adoption of digital retailing tools due to the pandemic.

5 of the Most Popular Topics in Automotive Retail in 2018

We’ve gathered the highlights and curated a list of what we learned in 2018.

New Smyrna CJD moved into a new facility built with the service customer experience in mind.

Let’s face it, sales training is usually boring for everyone involved – but it doesn’t have to be.

Recently I was waiting in line at an airport, along with hundreds of other travelers.

One of my college professors was famous for a crazy stunt that he pulled every semester.

Sales is a numbers game. You need to make more phone calls to get more appointments.

If you haven’t cleaned your Automotive CRM customer database recently, it could be costing you revenue.

Name a business, any business. The best leaders in that business clearly define a process for their team.

When a customer calls your dealership, most times you’ve got one shot to get it right.

What would recapturing declined services mean to your dealership's bottom line?