Resources

Want to learn about automotive retail? Check out these ebooks, white papers, blog posts and more.

Automotive Customer Experience

How Data Drives the Customer Experience

The more data you have on your customers, the easier it is to tailor conversations and strategies to meet their individual needs. And that makes them happier.

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Automotive Service Revenue

New Smyrna CJD Aims to Double Service Revenue

New Smyrna CJD moved into a brand new facility built with the service customer experience in mind.

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7 Coaching Tips

7 Coaching Tips for High Performance Teams

Let’s face it, sales training is usually boring for everyone involved – but it doesn’t have to be.

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Do you have “Only Person in the World” Disease?

Recently I was waiting in line at an airport, along with hundreds of other travelers.

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The Crazy Professor

The Crazy Professor and Customer Expectations

One of my college professors was famous for a crazy stunt that he pulled every semester.

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If I Out Call You

If I Out Call You, I’ll Out Connect You

At its core, sales is a numbers game. It always has been and always will be.

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The Dirty Truth About Your Automotive CRM Data

The Dirty Truth About Your Automotive CRM Data

If you haven’t cleaned your Automotive CRM customer database recently, it could be costing you as much as 12% in lost revenue according to a <

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Leadership in Fixed Operations

Leadership in Fixed Operations – The 10 Percenters

Name a business, any business. The best leaders in that business clearly define a process for their team.

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How to Handle Inbound Sales Calls

How to Handle Inbound Sales Calls

As an industry, we have pretty much perfected the process of following up on Internet leads, but we are far from perfect when it comes to handling

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4 Tips to Capture More Declined Services

4 Tips to Capture More Declined Services

The benefits of having a mobile check-in and MPI process in the service department have been widely confirmed.

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The Benefits of Multi-Bureau Pulls

The Benefits of Multi-Bureau Pulls: Fund the Best Deal for your Customers

Did you know credit scores can range as much as 100+ points between bureaus? The average range across all three bureaus is 30-40 points.

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