Tag Archives: Service1One

Name a business, any business. The best leaders in that business clearly define a process for their team. They cement the team to the point that everyone’s actions consistently reflect a cohesive commitment to the process. This ability to sell and deliver process consistency certainly applies to leadership in automotive fixed operations.

I’ve been asked more than once lately, “How can two service departments, of the same franchise, in the same market, roughly the same size, implement the same scheduler, lane and shop service CRM processes, using the same trainers, with opposite results?”

The answer most often lies in the approach of the manager to whom the advisor and technician users report. Read More

The benefits of having a mobile check-in and MPI process in the service department have been widely confirmed. You’ve probably heard all about the three “T’s;” specifically transparency, timing and trust.

However, one of the biggest unsung benefits is the considerable increase in the usage of the “declined service” op codes. Customers declining service is nothing new. But, a mobile service process makes it easy for you to reach out to recent customers so you can recover that lost revenue. Dealerships that are effective at this process see anywhere from 10 percent of declined services brought back within seven days and up to 25 percent of declined services brought back within a month.

What would that mean to your bottom line? In a larger-than-average dealership, you could discover that you have $400,000 in declined service work every month, and be able to bring back $100,000 of that revenue.

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DealBuilder_Service1One_2018_AWA

Atlanta, GA – April 10, 2018 – ELEAD1ONE today announced that its DealBuilder digital retailing platform was honored with two 2018 Automotive Website Awards (AWA) at the NADA Convention & Expo. Additionally, ELEAD1ONE’s Service1One service retention suite took home an AWA award in the Fixed Ops category. The three awards were presented to ELEAD1ONE at a ceremony hosted by PCG Companies on March 22nd at the Aria Resort & Casino in Las Vegas, NV.

“Digital retailing was a major theme at NADA this year, and the response to our rollout of DealBuilder was incredible,” said Bill Wittenmyer, Partner with ELEAD1ONE. “We are thrilled that forward-thinking dealers are embracing this new technology as a way to attract new customers and improve their car-buying experience.” Read More

Scott_Clark_Toyota_Service1One

When the team at Scott Clark Toyota began searching for an innovative service drive technology that would provide a competitive edge in their Fixed Operations department, the team turned to ELEAD1ONE for a solution that could handle their hefty customer load and growth opportunities.

As one of the nation’s most profitable Toyota dealerships, Service Director David Blackburn turned to the Fixed Operations consultants at ELEAD1ONE to chart a plan to create the best customer experience in the Charlotte, North Carolina metro area.

The goal – to streamline the communication between service technicians, the parts desk, and most of all with their customers. The dealership also wanted to add accountability to their Multi-Point (MPI) and Additional Recommended Services (ASR) processes.

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Service Department Opportunity

We’ve all heard the forecasts: new vehicle sales are slowing, and the latest predictions for 2018 are that sales may drop to 16.7 million vs. an estimated SAAR of 17.1 million this year.

I suppose weakening demand could be interpreted as bad news, but a 2.3 percent drop in sales is hardly going to cause any dealers to tighten their belts. Still, if your business isn’t growing, it’s shrinking, and who wants shrinkage? If you’re not growing and defending market share, someone else is.

The good news is you don’t have to rely on new vehicle sales demand to grow your business. Do me a favor and walk over to your service department. Stand there and listen for a moment. That knocking sound you hear is opportunity. Read More

Take your dealership’s fixed operations to the next level with ELEAD1ONE’s Service1One customer retention suite. The suite will be on display at the 2016 Fixed Ops Conference, November 14th through November 16th in Las Vegas.

Service1One ties together all workflows and moving parts into one, easy-to-use solution that completely revolutionizes the automotive service repair business.

Service1One Features

  • Online Scheduler:  The intuitive online portal lets customers shop for repair services and schedule appointments.  Our convenient Scheduler that instantly integrates within your DMS.
  • Multi-point inspection:  A powerful, electronic inspection process ensures every vehicle gets a multi-
    point inspection on every visit. Technicians can provide reliable results to owners.  Capture every declined
    service for follow-up.
  • Lane Application:  Mobile greeting and write-up tools let advisors view appointment information. Advisors can complete a step-by-step walkaround inspection.  Obtain authorization of service repair work – all from your tablet!
  • Automated Service Marketing:  AutoPilot empowers dealerships to interact with customers during every significant milestone or event to grow business opportunities. Grow customer retention without ever lifting a finger.
  • XChange Trade Up Program:  Our real-time open RO service dashboard with vehicle exchange alerts helps dealers identify current and conquest opportunities.

Sign up for a demo here and let us know to look for you.

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