BDC

Build relationships that lead to sales

With the support of an experienced automotive BDC, you can have more productive conversations with your customers, capitalize on every lead and sell more cars and service.

Find Out Howautomotive bdc software

How can a dealership BDC change your business?

My dealership needs:
To Have More Conversations That Convert
More Complete Customer Data
More Customer Feedback
More Productive Team
To Capture More Service Opportunities

Discover 5 Outbound Call Campaigns that Deliver Results

How do you execute call campaigns so that customers and prospects are truly engaged with your business? In this free guide, you’ll discover high-performance business development campaigns critical to helping you grow profits.

Download the E-Book

Which automotive BDC services could have a big impact?

Your customers have unique communication needs. Virtual BDC services expand your communication channels so you can increase contact rates. Live calls, texting, email and IVR calls are available but may be limited in specific campaigns or programs.

Find Out How

inbound bdc

Inbound Response

Nothing makes a customer call a competitor faster than unanswered calls or routing errors. When your staff is busy, send overflow communication to a virtual BDC to ensure customer inquiries are answered immediately, without sacrificing the customer experience on the floor.

outbound bdc

Outbound Follow Up

Does your staff have the time to create new relationships and also nurture existing leads that haven’t sold yet? Utilizing a virtual BDC for outbound campaigns can bring in new opportunities and convert existing leads without taxing your staff.

fixed-ops

Fixed Ops BDC

Your service drive is the powerhouse of your dealership. If you have a dedicated BDC staff, you can keep your shop full and save time for service advisors. That way, they can focus on building stronger relationships in the drive and on the floor.

equity-data-mining

Data/Equity Mining

Do you want to do owner marketing the right way? If so, you'll need a team member who is dedicated to scouring your database for qualified candidates in a buying position. They'll make the outreach and use the right language and precise tactics needed to close the sale.

outbound bdc

CSI / Reputation

Using third-party services for follow up allows your customers the freedom to give objective feedback on their experience. With proactive outreach, you can solve issues before it affects your CSI score, ends up as a bad review on the internet, or costs you a customer.

service marketing

Appointment Reminders

Do you want your staff to spend their valuable time reaching out to customers with appointment reminders? Having backup can make sure customers are aware of and show up for appointments while not tying up your best staff members on basic communication.

Your fully-integrated automotive software platform includes:

Automotive CRM

CRM Suite

Capture and manage your leads more effectively while providing a superbly integrated customer experience.

Learn About CRM

Marketing Suite

Execute marketing campaigns with automation and triggers that make communication simple.

Learn About Marketing
Automotive Service

Service Suite

Manage your service drive more efficiently so you can increase your absorption rate and see a higher ROI.

Learn About Service

Testimonials

"Elead does a wonderful job of taking care of our customers. Their call center agents are provided with call guides and training, providing a consistent experience to our customers day in and day out, which is important."

- Fred Bartholomew
Gettel Automotive Group.

"With Elead BDC taking calls and scheduling appointments, our sales teams' attention can stay with the customer in front of them."

- Chris Hamud
Alfa Romeo Fiat Fort Worth

"The ROI with the Elead BDC is twofold. It helps us set sales appointments we may have missed, but also helps us set service appointments."

- Ethan Rossignol
DARCARS Toyota of Silver Spring

Dealer Resources

Automotive BDC

4 BDC Wins for Today’s World

A digital experience is moving in on the traditional dealership business model. A BDC can help.

Read more
Equity Mining

Why You Don’t Really Need to Acquire New Leads

There is a huge opportunity to increase profitability while keeping acquisition costs down.

Read more
Automotive BDC

How to Maximize Inbound Call Opportunities

Ensure inbound call success. How? By making sure your BDC agents are handling calls like a pro.

Read more