Inbound Response

Nothing makes a customer call a competitor faster than unanswered calls or routing errors. When your staff is busy, send overflow communication to a virtual BDC to ensure customer inquiries are answered immediately, without sacrificing the customer experience on the floor.

Outbound Follow Up

Does your staff have the time to create new relationships and also nurture existing leads that haven’t sold yet? Utilizing a virtual BDC for outbound campaigns can bring in new opportunities and convert existing leads without taxing your staff.

Fixed Ops BDC

Your service drive is the powerhouse of your dealership. If you have a dedicated BDC staff, you can keep your shop full and save time for service advisors. That way, they can focus on building stronger relationships in the drive and on the floor.

Data/Equity Mining

Do you want to do owner marketing the right way? If so, you'll need a team member who is dedicated to scouring your database for qualified candidates in a buying position. They'll make the outreach and use the right language and precise tactics needed to close the sale.

CSI / Reputation

Using third-party services for follow up allows your customers the freedom to give objective feedback on their experience. With proactive outreach, you can solve issues before it affects your CSI score, ends up as a bad review on the internet, or costs you a customer.

Appointment Reminders

Do you want your staff to spend their valuable time reaching out to customers with appointment reminders? Having backup can make sure customers are aware of and show up for appointments while not tying up your best staff members on basic communication.