The 2014 Automotive Website Awards are filled with products and services to make any dealership run smoother. Leading provider of virtual BDC, CRM and full retail solutions to automotive dealerships, ELEAD1ONE, was named the winner of the 2014 AWA CRM Superstar and Marketing Innovation Awards. PCG Consulting included that ELEAD1ONE is “one of the best-kept secrets in the automotive industry.”
“We are truly honored to be recognized, and are grateful to PCG Consulting for the opportunity to showcase these world-class products,” stated Bill Wittenmyer, partner of ELEAD1ONE, a division of Data Software Services, L.L.C. “Dealers have many choices in this space, and such prestigious awards solidify the continuous hard work and great vision that our leaders and team members have implemented over the last several years.”
ELEAD1ONE provides dealers with a singular solution to their CRM needs; ELEAD CRM integrates core CRM for sales and service, desking tools, equity mining, lead nurturing, market pricing tools, trade-in tools, and a complete fulfillment service that includes emails, text, direct mail, live chat and phone calls.
With the ever-increasing trend of mobile shoppers calling dealerships more often than submitting a lead form, dealers who are looking for a competent marketing partner that will assist with customer outreach will find great success with the ELEAD Virtual BDC. Over 700 trained agents work at the call center in Georgia and make over 49 million calls a year working for dealers and OEMs.
ELEAD Virtual BDC services include equity mining, service prospecting, be-backs, inbound BDC, surveys, and sales follow up. Dealerships will trust this professionally run call center that is operated with experienced management teams.
ELEAD1ONE was applauded for the high level of customer support, world-class virtual BDC and their inclusion of both service and sales in their CRM.