It’s summertime, summertime, sum, sum, summertime…well, almost. Millions of families are planning their vacations, and according to AAA Travel, more than 80 percent of people surveyed say they are planning a road trip this summer. For dealers, summer time presents the opportunity to increase customer-pay ROs and revenue. Roll out your effort to insure a safe summer travel season with effective summer service marketing campaigns. Read More
As a salesperson, do you wait for leads and ups, or do you go out and actively prospecting for new customers? No matter how great a salesperson you are, sales is a numbers game. If you want to sell more, you need to talk to more people. If you aren’t talking to enough people, you need to prospect. I believe that for the most part, prospecting for new customers is a lost art.
In today’s world, many salespeople believe that posting on social media constitutes prospecting. Although it could be considered a form of prospecting, it’s not nearly enough. Nothing beats genuine, in-person connections. Prospecting is the art of cultivating mutually beneficial relationships, which means you should not be prospecting just so you can make sales. That will happen as a byproduct, but it’s not your goal.
Prospecting is really about making friends—lots and lots of friends, and treating them well. Here are a few tips.
How many vehicles do you sell out of your service lane every month? What if you could double that amount?
These days you need all the sales opportunities you can get. Next to digital leads and inbound calls, the service department provides the most sales opportunities. For every opportunity that comes in on the sales side, you may have three, five or even nine opportunities in the service department.
This is the low-hanging fruit. All it takes is the right in-store process, commitment and technology to create a vehicle exchange or trade-up program. With this type of program, we have seen dealers boost their overall new and used vehicle sales by 10 percent or greater within the first six months.
Here are the steps involved in creating a vehicle exchange program: Read More
High in demand but seldom offered as a communication option for customers, text messaging can bring added opportunities to increase loyalty through every phase of the service customer journey. It is an easy win if implemented and used the right way.
The 2017 J.D. Power Customer Service Index Study revealed that 41% of Generation X and Y customers prefer texting as a way to communicate with a business. Service departments have been sluggish to meet the ever-growing demand of providing customers with the opportunity to engage via text communication. More startling – the same study shows that only 3% of automotive service departments connect with their customers on their preferred channel of choice – text messaging.
Texting and Your Service Department
Why are service managers still skittish about adopting texting for their service advisors and technicians? Some service managers contend that texting will trump the actual verbal communication we are used to. While brief text messages offer quick responses – the perception remains that brevity can lead to misunderstanding. For every long verbal pause that opens the door to further oral discussion where tone can be detected – a short text response can be misconstrued as dismissive and interpreted as an immediate “no.” Read More
Atlanta, GA – April 24, 2018 – ELEAD1ONE today released a free eBook called “The Auto Dealer’s Guide to Digital Retailing.” Designed to be a resource for dealers, the eBook presents an in-depth review of the challenges involved with purchasing a vehicle online, and of current consumer and dealer expectations. Additionally, the eBook shares practical tips on how to prepare a dealership for changes associated with digital retailing.
“Dealers can no longer ignore rising consumer demand to complete at least some of the vehicle purchase process online, but many dealers have concerns about the technology,” said Bill Wittenmyer, Partner of ELEAD1ONE. “Our vision is that dealerships will remain central to the online car-buying process. This eBook presents a business model that expands opportunities, not limits them.”
Did you know that the self-improvement industry in the U.S. is a $10 billion market? That means there are a lot of people out there who are not achieving their goals. Of course, there are also dozens, if not hundreds of self-help gurus taking advantage of this situation and dishing out advice on how to be successful.
If only success were as simple as drinking a bottle of magic formula.
The reality is, whether you’re selling cars or performing oil changes, only you are in control of how successful you will be. Ultimately, it’s up to you to create your own formula for success. Expect it to take time and allow plenty of room for trial and error. Read More