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SERVICE ADVISOR TRAINING PROGRAM

A training program proven to help dealerships improve profits,
survey scores, and customer retention.

  • Convenient On-site Training and Consulting
  • Word Tracks Embedded in the Service1One Tools
  • Two-day Training Workshops

The Ultimate Service Experience and Customer Retention Platform

As the business landscape evolves in the automotive service industry, ELEAD CRM is committed to providing clients with an in-depth view of how its suite of products can be used to increase business acquisition, profits, survey scores, and customer retention.

The ELEAD Service Experience Training for service advisors and management recognizes that your fixed ops department is essential for retaining customers; therefore, developing strong communication skills is a must. Our training programs take your service team from the basics through advanced selling techniques, as well as provide an in-depth view of how the ELEAD Service product suite ensures you will increase revenue, customer satisfaction and brand loyalty.

  • Convenient onsite training and consulting
  • Integrated process and word tracks embedded in ELEAD Service tools
  • Increase the effectiveness of your write-up process with word-tracks placed strategically throughout the application
  • Enhance your learning experience with two-day workshops in Destin, Florida
  • Get online certification through ELEAD CRM University
  • Training manual includes detailed processes and selling techniques

On-site Training

Our team of automotive retail experts offers a variety of training options for every job role in your dealership. On-site ELEAD Service Experience Trainers mentor your service team on the most effective way to capitalize on up-sell opportunities for declined services and maintenance menu packages using the lane application. Sales process and walk-around training focus on improving the total customer experience in your service drive!

Workshops

Intensive, two-day educational workshops equip your team with the exact tools needed to increase sales, customer retention, and CSI. Located at our training center in Destin, Florida, your team has access to the most in-depth, hands-on fixed ops training program, strategically focusing on lane application utilization, step-by-step walkarounds, effective selling techniques, sales process, and role-playing – all in just two days!