The first step in the customer journey to servicing with your dealership is making an appointment. Your service customers need a convenient, intuitive portal to shop quickly for repair services and schedule appointments – saving them precious time at the dealership. We have you covered! ELEAD CRM helps you capture and grow service business with an integrated, multi-channel dealership service scheduler simple in design for not only your customers but also, service advisors.
The scheduler loads the shop to capacity with appointments based on advisor availability and hours of operation. And, with real-time integration with all the major DMS providers, you never have to worry about integration with your DMS. Appointments instantly appear to give you a real-time view of upcoming traffic with no duplicating data or double-booked time slots.
Our dealership service scheduler integrates with the ELEAD Service Platform fully, including the lane application, multi-point inspection/shop management, automated service marketing, and advisor training programs.
ELEAD Service Scheduler has been approved for integration with GM Online Service Scheduling (OSS). GM OSS Integration to your ELEAD Scheduling tool will satisfy the “Service Lane Tool” scheduler requirement under Conformance Requirements for the 2018 PASE Incentive.
Approved for Use: GM Dealer Digital Marketing & Parts iMR Reimbursement
The ELEAD Service Scheduler gives customers an intuitive and easy-to-use interface designed for optimal viewing across all devices, including phone, tablet or desktop. It also creates a simpler scheduling process without the hassle of a phone call placed on hold or bounced around.
Best of all, no account is required; appointments are scheduled using customer information, such as phone numbers, last name or email address. We take care of every detail for you, matching those customers with previous appointments in your service lane or creating new records.
Customers can schedule appointments 24/7 through our online scheduler or for those who prefer to schedule their appointment by phone – we’ve got you covered. The ELEAD CRM Contact Center will field your incoming service calls, warmly greet your customers, and instantly schedule appointments directly into your DMS system – even after hours!