How to Make KPIs Less Boring

Process — We all know it’s important, yet time and again we see salespeople skirting the process in hopes of finding a shortcut to success. Then they wonder why they aren’t successful.

The Crazy Professor and Customer Expectations

One of my college professors was famous for a crazy stunt that he pulled every semester.

If I Out Call You, I Will Out Connect You

Sales is a numbers game. You need to make more phone calls to get more appointments.

The Dirty Truth About Your Automotive CRM Data

If you haven’t cleaned your Automotive CRM customer database recently, it could be costing you revenue.

Leadership in Fixed Operations – The 10 Percenters

Name a business, any business. The best leaders in that business clearly define a process for their team.

How to Handle Your Inbound Sales Calls

When a customer calls your dealership, most times you’ve got one shot to get it right.

4 Tips to Capture More Declined Services

What would recapturing declined services mean to your dealership's bottom line?

The Benefits of Multi-Bureau Pulls: Fund the Best Deal for Customers

Even a 10-point range can mean the difference between a Tier 1 and Tier 2 credit score.

Your Lead Generation Should Never Stop

Build lead generation and follow-up processes into your culture to maximize potential.

Multitasking is a Myth: Prioritizing Your CRM Tasks

Accept the fact that you won’t be able to do everything, because everything can’t be a priority.

Blog