Resources

Want to learn about automotive retail? Check out these ebooks, white papers, blog posts and more.

Can F&I and Modern Retailing Co-Exist?

Today’s consumers demand — and deserve — a fast and modern way to buy cars. The industry has taken great strides to get there, but there’s still a long way to go. Especially when it comes to F&I.

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Most Important Person in Your Dealership

Most Important Person in Your Dealership

Who is your dealership’s most important person? People very rarely guess the right answer.

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Communication: The Glue That Holds Teams Together

Communication: The Glue That Holds Teams Together

Being a team leader takes a personal connection — and that takes human interaction.

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New Elead Partnership with Recall Masters, Inc.

New Elead Partnership with Recall Masters, Inc.

Elead partners with Recall Masters to integrate real-time vehicle lookup into Elead Service Lane.

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Are Your Phones Losing You Revenue?

Are Your Phones Losing You Revenue?

What do your customers experience when calling into your dealership? Do you even know?

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Elead’s Xchange Eligible for GM’s IMR Turnkey Match Funds

Elead’s Xchange Eligible for GM’s IMR Turnkey Match Funds

General Motors has approved Elead Xchange for the GM Dealer Technology Assistance Program.

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What is Brand Loyalty, Really?

What is Brand Loyalty, Really?

What will compel a customer to come to YOUR dealership over another one 5 miles away?

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Video – Dealer Tip of the Month: Walk Around Leadership

Video – Dealer Tip of the Month: Walk Around Leadership

Street Volkswagen GM John Luciano reveals how his daily walk around provides leadership.

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Video: Maximizing Your Inbound Call Handling

Video: Maximizing Your Inbound Call Handling

No dealership can afford to ignore inbound call handling. Instead, you must maximize it.

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Bill Wittenmyer Editorial: Spending Time, Wasting Time

Wittenmyer Editorial: Spending Time, Wasting Time

In an ironic twist, we spend more time wasting time on items that don't move the needle.

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Making the Leap into New Dealer Ownership

Making the Leap into New Dealer Ownership

 As many questions as there are about automotive dealerships, there are even more opinions.

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