Tap into Customer Emotions to Sell More Cars

Getting into an emotions-first mindset can help you relate to customers and sell more cars.

The Pros and Cons of Internal vs. External BDC

When calls are being mishandled or not getting made, it’s time to consider outsourcing to a BDC.

You need to start dedicating time to phone handling skills for your dealership.

Think of what your numbers would look like if you could create a sense of urgency all month long.

It’s critical to understand the key metrics for measuring and improving BDC performance.

It’s important that your dealership has a powerful differentiator or message that sets your brand apart.

Good occurs because you do good things, but good things are steeped in a foundation of preparation.

If you’re not sure whether a virtual BDC can provide ROI, use these metrics to measure performance.

83% of consumers want online digital retailing options. Can your dealership compete?

Finding the right fit for your dealership is a thoughtful and deliberate process.

These three primary principles can successfully change behavior and motivate your team.