Tag Archives: automotive bdc

Cultivate_loyal_fans

It costs most dealers about five times as much to acquire a new customer than to retain those they already have. Yet, increasing customer retention by as little as 5% can increase profits by up to 95%, according to the research group Bain & Company.

That’s because loyal customers and enthusiastic fans will keep coming back — and they’ll refer friends and family to your dealership. Loyal customers also tend to prioritize great customer service over price and scoring the best deal.

Bottom line? It pays to put time and resources into nurturing your existing customer relationships. Begin cultivating loyal customers immediately with these three retention strategies.

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Sit down with ELEAD1ONE’s automotive retail solution architects to plot the course to greater profits at the  DrivingSales Executive Summit 2019. ELEAD1ONE’s team of automotive retail strategists can sit down with you and your team to change the way you do business and grow profits with the DrivingSales Dealer Satisfaction Award-winning CRM:

  • Integrates with every major DMS provider
  • Enables your dealership to cash in on lucrative opportunities you would otherwise miss
  • Provides unprecedented levels of customer service
  • Gives your customers one more reason to love your dealership

Sell smarter and faster with the industry’s most comprehensive CRM and automotive retail platform. Change the way you do business and give your customers one more reason to love your dealership.

Join ELEAD1ONE in Las Vegas at DSES — the leading automotive retail industry event for progressive auto dealers to drive automotive retail forward together.

 

Dealers from all over the United States will join automotive sales and marketing strategist Jim Ziegler for his wildly informative and educational Internet Battle Plan seminar. This two-day seminar delivers actionable business strategies in every aspect of Internet Sales and technology.

Jim and ELEAD1ONE Regional Sales Directors Alec Martino and Stacy Murray will be on hand to provide expert advice to help take your business to the next level and close more deals.

While attending this exclusive event, experience the latest in modern dealership technology in one core platform that only ELEAD1ONE provides:

  • Mobile CRM – Fast, fun and friendly web-based automotive CRM platform
  • Digital Retail – Modern buying experience allows consumers to complete the process online or in the showroom
  • Virtual BDC – Consistent inbound/outbound phone handling services for all departments

Join the industry’s most highly sought after experts for the latest in marketing techniques, tools and strategies for automobile dealerships of any size.

 

Join ELEAD1ONE at Digital Dealer 27 in Las Vegas, August 19-21.

Sell smarter and faster with the industry’s most comprehensive CRM and automotive retail platform. Change the way you do business and give your customers one more reason to love your dealership.

Experience the latest in modern dealership technology in one core platform:

  • Mobile CRM – Fast, fun and friendly web-based automotive CRM platform
  • Digital Retail – Modern buying experience allows consumers to complete the process online or in the showroom
  • Virtual BDC – Consistent inbound/outbound phone handling services for all departments

Sign up for a one-on-one strategy session with the ELEAD1ONE team to learn how the industry’s best-in-class CRM, BDC, and Digital Retail solutions can help take the relationship with your customer to the next level to close more deals.

Change_The_Words

Eighty-six percent of car shoppers conduct online research before deciding to visit a local dealership, according to research from digital marketing agency Adtaxi.

With all this research being conducted online, most consumers’ first vehicle inquiry is either by phone or email, wanting to know about a specific vehicle. That’s why for salespeople, first impressions are everything. After all, it’s easy for a customer to hang up the phone or ignore an email.

Too often salespeople blame the process when they reach out multiple times and their attempts don’t result in an appointment. But you have to trust the process.

If the process isn’t giving you the results you want, chances are it’s your approach. More specifically, it could be your choice of words. Read More

internal_vs_external_bdcs

Many people assume that because I work with a company that provides BDC services, that I’m against internal BDCs. That’s actually not true. In some instances, it makes sense for a dealership to have an internal BDC.

Every dealership is different with its own unique processes and needs, so the decision really has to be made on a case by case basis.

Many dealers believe their in-house sales team should be able to handle all inbound and outbound sales calls, but not all salespeople possess the necessary personality traits to be successful on the phone, or they simply don’t have time to execute phone campaigns effectively.

The fact is, it takes an average of four attempts to get hold of a customer, and that’s with dialer software that predicts the best time of day to call. Most salespeople give up after two attempts.

Regardless of the reason, when calls are being mishandled or not getting made, it’s time to consider outsourcing to a BDC. Consider the pros and cons of using internal and external BDCs to decide which is best for you. Read More