Customer loyalty and retention are crucial to the successful growth strategy of your dealership. But getting customers to return for maintenance or for their next vehicle purchase can be tricky. Most dealers only see a customer retention rate of about 25%. And, there are a jungle of dealerships competing for consumers’ attention. How can you create a consistent loyalty and retention program to naturally increase sales and service business?
In this webinar, you will learn strategies to:
- Personalize your program to meet consumers on their terms using omnichannel marketing
- Have the software and infrastructure in place to reach customers with the right message at the right time
- Capitalize on every sales opportunity, increase customer pay ROs, improve CSI and build loyalty by catching revenue opportunities at just the right time
- Grow your pre-owned inventory organically and avoid high auction costs
- Give your employees more time to focus on building relationships in-store that can lead to sales
Join Bill Wittenmyer, VP of Sales, Layered Apps & Competitive Accounts at ELEAD1ONE for his best-in-class solutions to growing customer retention rates and increasing the lifetime value of each customer to your dealership.