It happens to us all. A proud parent sticks a cell phone pic in your face or shoves their stroller into your ankles and asks, “Isn’t my baby is cute?” We want to be honest, but don’t want to hurt their feelings. We say, “unbelievable!” or “words cannot describe.” But we really want to tell them, “Your baby is ugly.”

Consulting with automotive retailers is often no different. A general manager or owner invites me into their dealership, and I ask the qualifying questions to understand what they need.  I am there because they know they need help.  Still, those who are married to the “way we do things ‘round here” can suck the oxygen out of the room with “how beautiful his/her baby is”. So, I often ask myself “why am I even here?” The answer is always the same – to learn.
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